CANCELLATION POLICY

Fieldskills' Cancellation Policy applicable to ALL clients and agents, foreign and local.

Cancellations

  1. If there is a cancellation by a client more than 60 days from trip start date, Fieldskills will refund 70% of the full trip price for that particular cancellation.

  2. If a cancellation is made 46-59 days prior to start date, Fieldskills will refund 50% of the full trip price for that particular cancellation.

  3. If a cancellation is made 31-45 days prior to start date, Fieldskills will refund 25% of the full trip price for that particular cancellation.

  4. If a cancellation is made 30 days or shorter from the start date, Fieldskills will refund 0% of the full trip price for that particular cancellation.

  5. Fieldskills have every right to cancel a trip or part of it if it is deemed that condition is severe or unsafe. Fieldskills may cancel on advice of relevant authorities, for instance the Sabah Parks for Mt Kinabalu climb OR the Meteorological Department and the Marine Department for island trips OR local rangers or guides who are the experts in the area or by other agencies of authority. In which case, wherever possible, an alternative activity with an approximately the same value will be run.

  6. Based on prevailing local and best practice, no partial or full refunds will be made to clients who decide to pull out of an activity for non-medical reasons before it is completed.  

 

Post Covid-19 

  1. If a cancellation is made, either by the guests/agents/clients or Fieldskills, due to Covid-19 or other highly contagious diseases/viruses/illnesses or death, a confirmation from their doctors or the relevant government authorities must be forwarded to the other party immediately. For these cases, all monies paid by the guests/agents/clients shall be left with Fieldskills as credit for future trips/tours and this must be utilised by the guest/agent/client within 365 days of the cancellation date.

  2. All guests must adhere to current health SOPs and guidelines; failing which they will be asked to leave the trip/tour and/or returned home at their own expenses and no refunds will be made.  

Updated on/and effective from 15 Oct 2021